Privacy Policy for ShopShahar Agent Delivery
ShopShahar Agent Delivery is developed and operated by Techcraft IT Solution, Besishahar-07, Lamjung, Nepal. This policy explains what information the app handles for delivery agents.
1Overview
ShopShahar Agent Delivery is used by delivery agents working with Shop Shahar. Through the app, an agent can see orders that need pickup, mark them as picked up, mark them as delivered once handed to the customer, or mark them as cancelled if a delivery can't be completed. This policy covers the information the app handles as part of that work.
2How agent accounts are created
Unlike our buyer and seller apps, delivery agents do not register themselves in the app. Agent accounts are created by the Techcraft / Shop Shahar admin team through our web admin panel, and login credentials are then given to the agent directly. The app itself is used to log in and manage assigned orders, not to submit a registration form.
3Data we collect
| Data type | What it includes |
|---|---|
| Agent login details | The username/phone and password issued by our admin team, used to sign in to the app. |
| Assigned order data | Orders assigned to the agent, including the items, the pickup vendor, and the customer's name, phone number, and delivery address. |
| Delivery status updates | The status an agent sets for an order — picked up, delivered, or cancelled — and when that update was made. |
The customer information shown to an agent (name, phone, delivery address) is limited to what's needed to complete that specific delivery.
4Location & tracking
ShopShahar Agent Delivery does not track an agent's live GPS location. Delivery progress is recorded through the manual status updates an agent makes in the app (picked up / delivered / cancelled), not through background location tracking.
5How we use this data
- To let an agent see which orders are assigned to them for pickup and delivery.
- To share the customer details needed to complete a delivery (name, phone, address).
- To record and reflect order status (picked up, delivered, cancelled) back to the vendor, buyer, and our admin systems.
- To contact an agent about their account or a specific order if needed.
We do not use this data for advertising, and we do not sell it to third parties.
6Where data is stored
Agent accounts, assigned orders, and delivery status data are stored on servers operated by or on behalf of Techcraft IT Solution, so that order status stays in sync across the buyer app, seller app, and our admin systems.
7Third-party services
ShopShahar Agent Delivery may use standard infrastructure services (for example, push notification delivery or crash/analytics tools) to operate reliably and alert agents about newly assigned orders. Where such services are used, they may process limited technical information such as device model, app version, and notification tokens, strictly to provide that functionality.
8Permissions
- Notifications: to alert the agent about newly assigned orders.
- Internet access: required to sync assigned orders and status updates with our servers.
- Phone (optional): if the app offers a "call customer" shortcut, this only opens the phone dialer with the customer's number — it does not record or monitor calls.
The app does not track background location, and does not request access to contacts, camera, or SMS.
9Sharing of data
We share a customer's delivery details (name, phone, address) with the agent assigned to that specific order, since that's necessary to complete the delivery. We do not sell agent or customer information to third parties, and we do not share it for advertising purposes.
10Retention & account deletion
We retain an agent's account and delivery history for as long as they are an active agent with Shop Shahar, so completed and in-progress deliveries stay tracked. If an agent stops working with us and would like their account and associated data removed, they (or our admin team on their behalf) can contact us using the details below, subject to any records we need to keep for legal or dispute-resolution purposes (for example, a completed delivery history).
11Security
We take reasonable steps to protect the information stored on our servers, including customer delivery details shown to agents. Agents should keep their login credentials private and let our admin team know if they suspect unauthorized access to their account.
12Children's privacy
ShopShahar Agent Delivery is intended for adult delivery agents working with Shop Shahar, and is not directed at children under 13.
13Changes to this policy
We may update this Privacy Policy as the app evolves — for example, if we introduce GPS-based delivery tracking in the future. We'll update the "Last updated" date at the top of this page whenever we do.
Contact us
If you have any questions about this Privacy Policy or how ShopShahar Agent Delivery handles your data, reach out to us: